Discover — Understand the Client Need
Purpose: Establish what the client needs, why it matters, and what conditions may affect delivery.
Typical activities: Initial consultation, stakeholder discussions, document and data review, current-process assessment, system landscape review, risk identification, priority setting, and clarification of expected outcomes.
Client input: Objectives, available records, relevant systems access, responsible contacts, known constraints, deadlines, and decision criteria.
Output: A shared understanding of the problem, preliminary requirements, information gaps, priorities, and the basis for a proposed scope.